Shipping Policy

At Ayzel Luxe, we work hard to deliver your order quickly and safely. Please review our shipping policy below.

1) Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods (sales, holidays, new launches), processing may take slightly longer.

Once your order ships, you’ll receive a confirmation email with tracking details.

2) Shipping Destinations

We currently ship to:

United States (Domestic)
International shipping (select countries)

If your country is not available at checkout, please contact us and we’ll try to assist.

3) Shipping Rates

Shipping costs are calculated at checkout based on:

Your delivery location
Package weight/size
Selected shipping speed

Promotions: From time to time, we may offer free shipping or discounted shipping—these will be shown at checkout.

4) Estimated Delivery Times

Delivery times are estimates and begin once your order has shipped.

United States

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days

International

Standard International: 7–21 business days (varies by destination)

Delays may occur due to carrier issues, customs, weather, or peak seasons.

5) Order Tracking

All eligible shipments include tracking. Once shipped, you can track your package using the link in your shipping confirmation email.

If your tracking hasn’t updated within 72 hours, please contact us.

6) Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, and fees determined by your country.

These charges are:

Not included in your order total
Paid by the customer

Ayzel Luxe is not responsible for delays caused by customs processing.

7) Address Accuracy

Please double-check your shipping address at checkout.

If an order is returned due to an incorrect or incomplete address:

The customer is responsible for reshipping fees, or
We can issue a refund minus original shipping costs (if applicable).

8) Lost, Stolen, or Missing Packages

If your tracking shows “delivered” but you haven’t received the package:

Check with neighbors/building staff
Verify the shipping address
Contact the carrier first (sometimes packages are marked delivered early)

If you still can’t locate it, email us within 7 days of the delivery update. We’ll do our best to help, but Ayzel Luxe is not responsible for stolen packages once marked delivered.

9) Damaged Packages

If your item arrives damaged, please contact us within 48 hours of delivery with: